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We offer credit to:
- A client with an account history of £500 or more
- Customers / Clients who make purchases at least once a month
- Long standing customers / clients who have been with us (the Group) at least six months
- Dependent on individual customer / client history
We verify creditworthyness by:
- Ordering a credit report
- Checking references
The maximum amount of credit we offer is:
- Individual to customer / client history and negotiations
The credit limit may be reduced if the customer / client has:
- A poor credit rating
- An unreliable history with us (the Group)
- One or more past due bills
We offer credit terms of:
- Deposit with balance due upon delivery or
- Deposit with periodic progress payments or
- COD - cash on delivery
- Dependent on customer / client history
We offer these incentives for early payment:
- Higher credit limits for customers who pay bills early
- Send thank-you notes to customers who regularly pay on time
Late payments result in:
- Late fees of £10.00 in addition to
- Additional finance charges of up to 10% per full or partial month
- Reduced credit limits or
- Revocation of credit privileges
- Website related only = All work, management, updates etc will cease until payment has been received and cleared
- This will result in a website becoming out of date
We collect overdue bills by taking the following steps:
- At 1 day past due, we send a friendly reminder
- At 1 week past due, we send a formal letter
- At 1 month past due, we send a collection notice
We handle cancellations and refunds as follows:
- Jobs canceled early are billed proportional to work completed
- Additional cancellation fees of up to £25.00 may be incurred (web development only)
- Refunds given for cancellations made within 48 hours of purchase / order (without cancellation fee - web development only)
- Goods returned are only accepted on the official returns form and goods returned within 48 hours.
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